Complaint Procedure
Our Complaints Procedure
At Hilton Garage we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don't meet expectations. When this happens the first step to take is to get in contact with a member of our team.
If you have a General complaint:
For complaints relating to non-regulated activities, this is anything concerning the dealership, sales, vehicle issues or after sales.
Please contact us directly using the form below:
If you have a Complaint regarding FCA regulated activities?
Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly.
Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
Telephone - 01452 671 560
Email - complaints@automotive-compliance.co.uk
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk